Frequently Asked Questions
Greenway Homecare is a CQC 3 Star Excellent Awarded homecare agency covering Surrey, born out of a desire to provide a level of home help that we would wish our own parents to have received and to return to a more traditional way of homecare for our loved ones. Our mission is to put the care back into caring.
If we have not answered your question, please feel free to email/write to us or why not telephone us on 0845 500 4045 and experience for yourself why Greenway achieved a 3 Star excellence rating in just 18 months.
Q1. Who employs the staff?
All our carers are employed directly by Greenway Homecare which allows us to constantly monitor the quality of the service provided and ensures that we deliver on the Greenway Homecare ethos.
Q2. Are your staff insured?
All our staff are employed directly by Greenway Homecare and we provide comprehensive insurance as a matter of course.
Q3. Do you provide continuity of care?
Greenway Homecare ethos is to go back to the more traditional way of providing care for our loved ones. One way of achieving this is by ensuring the promotion of a friendly rapport between client and carer. We will also never provide a carer without first being introduced to the client by the client’s senior carer.
Q4. What happens if my carer is absent?
By going back to the traditional ways of providing care, this simply means no missed calls, attending on time (15 minutes either way of the allocated time, is in our terms and conditions and a copy can be obtained by contacting us on 0845 500 4045 or email us at info@greenwayhomecare.co.uk) and an hour means an hour. If a carer goes absent we will cover the call and keep you advised at all times.
Q5. Can they cook?
At Greenway we believe whatever we can do to make our clients lives less stressful and provide them with as much independence as they choose is only beneficial to the clients well being. If cooking is part of your care plan, we will cook meals. We will discuss your dietary needs and likes and dislikes at the initial assessment and this is written into your care plan. Our carers have been known to even provide clients with a BBQ.
Q6. Will they clean my house?
Our principal concern is the clients needs and wishes, so if the client has a need for light domestic cleaning then we will undertake those duties as part of your care plan.
Q7. What training do you give your staff?
Greenway Homecare’s success is by no means accidental. It is through our commitment to providing an environment that ensures every member of the Greenway team is trained to the highest standards that far exceeds the minimum requirement. It is through this commitment that we have devised our own training programmes and are constantly reviewing our training requirements.
Q8. What if I don’t get on with the carer?
Greenway Homecare ethos is to go back to the more traditional way of providing care for our loved ones. One way of achieving this is to ensure regular carers, this in turns helps promote a friendly rapport between client and carer. Obviously, this can only be achieved if the client is happy with the carer. If for any reason the client is not happy we will find a suitable replacement.
Q9. Is there a fee for the initial assessment?
We provide all our assessments free with no obligation or pressure. We do not employ sales people. Our registered Manager will visit you at your home, in hospital or a residential home to discuss your needs.
Q10. Do you have minimum number of visits?
Our principal concerns are the client’s needs and wishes which is discussed at the initial assessment. If you require only one call a month or to provide you with assistance for attending appointments then we are more then pleased to provide that care as and when needed.
Q11. Are all your carers checked and references taken?
We have a statutory obligation to undertake a criminal record search on all our carers. In addition, we also undertake a POVA search and take at least three references.
